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Clear booking and cancellation terms from Azuki Tours, a premier Malaysia Travel Agency dedicated to seamless Malaysia Holiday packages.

Our Cancellation Policies:

A cancellation will only be effective when we receive written confirmation of the cancellation, early departures, postponed tour, or reduction in confirmed booking within the following period.

Cancellation Terms for FIT (Free Independent Traveller)
i. 60 days prior to arrival: 10% cancellation fee on the cancelled component
ii. 45 days prior to arrival: 50% cancellation fee on the cancelled component
iii. Less than 30 days prior to arrival or No Show: 100% cancellation fee on the cancelled component

Cancellation Terms for GIT (Group Inclusive Tour)
i. 75 days prior to arrival: 10% cancellation fee on the cancelled component
ii. 60 days prior to arrival: 50% cancellation fee on the cancelled component
iii. Less than 45 days prior to arrival or No Show: 100% cancellation fee on the cancelled component

Such cancellation fee(s) may vary on Third-Party Suppliers or other suppliers’ conditions. If you cancel any Product (including any element of a Package) you may incur cancellation charges from the Third-Party Providers supplying the cancelled Travel Product and you agree to indemnify Azuki Tours (and any related parties) for any fees or charges incurred by them concerning your cancellation.

The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 1 (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorsable, non-issuable, non-refundable and non-routable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. Azuki Tours or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred)