TOUR CONDITIONS

Flights

• Flight timing and Schedules are not guaranteed. They are regulated under the Aviation or Government Authorities. Neither Azuki Tours nor the Carrier concerned will accept liability for reasons of flight cancellations, delays, or diversions that are not within its control.
• Scheduled flights that have been booked cannot be cancelled and are non-refundable
• Check-in and hand-carry luggage weight is regulated as per Airline’s terms and conditions. Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies to hand-carried baggage aboard the aircraft. The additional baggage weight must be bear by the travelers themselves
• Change of flight dates is subject to the Airline’s availability with applicable additional surcharges
• Change of Airlines once full payment has been made is not allowed
• Airport taxes and fuel surcharges do not form part of the tour fare and it should be borne by the passenger
• Airline schedules or local conditions may require sightseeing tours, hotels and routes to be changed. Should this occur, Azuki Tours shall make alternative arrangements subject to local conditions
• Deportation or refusal of entry of tourists by Immigration Authorities due to possession of unlawful items or holding improper travel documents or any other causes which are considered as subversive by the local and foreign government concerned are not the liability of Azuki Tours
• All passengers need to have a minimum of 6 months passport validity from the return date. Azuki Tours are not liable to remind passengers to renew the passport if the validity from the return date is less than 6 months

Package Tours

Terms for both FIT (Free Independent Traveler) and GIT (Group Inclusive Tour):

• All our items are under Normal Tours unless specified as Promotion Tours. Normal Tours are not applicable for any offers unless specified in the itinerary
• Information in the tour itineraries is correct to the best of the Azuki Tours knowledge at the time of print, but Azuki Tours is unable to guarantee that any item or amenity mentioned will always be available, especially where Azuki Tours has no direct control over it. In the event of any inconsistency between the English version and the other language translation of the information, the English version shall prevail
• Azuki Tours including our employees and tourist guides act only as agents for services rendered on behalf of 3rd parties including transportation companies, hotel contractors, and sightseeing attraction places that issue tickets, vouchers, and others. Thus, Azuki Tours has to comply with those terms and conditions which are layout by the 3rd party providers and Tourists must comply with the terms and conditions as well as indirectly
• Itineraries of the sightseeing are as a sample of guidance only. Original time may differ
• We take no responsibility for unforeseen circumstances beyond our control such as delayed or cancelled flights, trains, or other connections which may exceed the estimated timeframe
• The durations of all traveling time in the itinerary is estimated based on the average driving conditions
• Tours are on a twin basis sharing only. Additional persons including children below 12 years old will be charged accordingly. Babies below 2 years old may depend on airlines or hotel requirements.
• Single supplement (Person travelling alone) will need to pay surcharge price either by choice or unforeseen circumstance
• All meals, sightseeing places, included, excluded and other items will be specified in the itineraries
• Should you require an extension of nights, the hotel room is subject to availability with applicable additional surcharges. However, the extensions are not confirmed unless you receive a written notification from Azuki Tours
• Azuki Tours has the right to amend or cancel the itineraries on short notice without getting any consent from the customers. The decision of Azuki Tours shall be final and conclusive and no liabilities whatsoever shall be incurred by Azuki Tours for such amendments or cancellation
• Please ensure to take care of your own passport unless tourists prefer the Tour Leader to hold the passport when travelling in a group. Please take note that, in any circumstances, Azuki Tours cannot be held liable for any loss of a passport due to any reason whatsoever including without limitations, negligence on the part of our employees, agents, and servants
• Please refer Payment Policy for all confirmed bookings
• In case of emergencies and the need for amendments to private tours, please ensure to write to enquiry@azukitours.com a minimum of 7 working days (in Malaysia) before the date of arrival. The changes may be subject to 3rd party consent such as Hotels and Theme Parks feedback whether it is allowable or not. However, additional charges may apply
• Tourists are encouraged to have necessary vaccinations, examine or do a health screening before visiting Malaysia to reduce the risks of unexpected health situations especially if it is the first time

• Items not included in the tour fare are:
  1. Laundry;
  2. Food and beverages not on the regular menu;
  3. Optional excursions;
  4. Porter age at airports and hotels; and
  5. All items of a personal nature

Terms for FIT (Free Independent Traveler):

• Tailor made private sightseeing without a local tourist guide may require customers to purchase entrance fees themselves
• Tailor-made private sightseeing with a local tourist guide may sometimes require additional fees to the customers as they need to cover the guide’s fee as well. Tourist guides will normally do a favor to purchase the tickets on behalf of the customers. However, please take note that most guides can enter many attractions free of charge

Terms for GIT (Group Inclusive Tour):

• If the status of the tour is named as Guaranteed Departure Tour, it may refer to confirmed group tours with a minimum number of paxes which needs to be fulfilled. Should the conditions are not met , Azuki Tours has the rights to cancel the tour with a full refund or a replacement tour which is similar or in a different date
• A Tourist Guide must be included for a minimum of 7 paxes for international tourists
• Should there be any tourists who wishes to depart from the tour group separately, a notification of separation MUST be request in written at least 4 working days in advance. Additional charges may apply whenever possible. Azuki Tours will not be held liable and responsible for the tourists that departs from the group
• Tourist members who are difficult, undisciplined and uncooperative whose act and conduct are unreasonable and detrimental to the enjoyment, interest, well-being and safety of the other tour members will be dealt by the Tour Leader for example tourists who are not being punctual and causing other tour members uneasy. Tour leader has the right to request difficult tourist to leave the tour and his/her decision in this respect is final and conclusive. Azuki Tours will not refund any incomplete part of the tour
• Unfortunately, Azuki Tours is unable to provide needs and/or requirements of disabled/handicapped individuals. Azuki Tours would appreciate if special need tourists inform Azuki Tours during booking process just for record purposes. Azuki Tours urges all intending tourists with special needs to equip themselves with all special care that they may require. Nevertheless, Azuki Tours shall not be responsible for the above concerns in any manner whatsoever

Car rental or bus transfers

• Transfers via the bus are provided with an average of one sized suitcase and one piece of luggage per person or at the maximum free baggage allowance given by the Airlines.
• For private tours, due to the privacy policy, Airlines may not disclose certain passenger’s information to Travel Agents once checked-in has been made. Please ensure to contact us, if there is a flight delay of more than 2 hours or travelers are re-route with a different flight. Azuki Tours may impose additional charges if notifications are not given to our emergency contact number once pick-up time has been confirmed.
• For group tours, please ensure that your home Travel Agency or Tour Leader contact us, if there is a flight delay of more than 2 hours or travelers are re-route with a different flight. This is to ensure bus drivers will be able to alert on the late departure.
• Please take note that bus drivers do not assist in check-ins in the airport, accommodations, ports or stations unless specifically stated in the itineraries
• All confirmed shared transfers are non-refundable and will be charged as cancellation charges
• No refund will be given for early return of your car rental vehicle
• Additional charges will be applied should the fuel is not filled up to full tank upon return of car rental vehicle

Visa Application

• Tourists are encouraged to apply their visas on their own as the approval cannot be guaranteed. However, tourists who require visa applications are subjected to the terms and conditions of the respective authorities. Azuki Tours only act as an agency to collect the above charges and do not hold responsibility and would be unable to guarantee the approval of the visa application
• The following terms and conditions apply to all visa applications via Azuki Tours:
  1. All fees, service charges and visa levied shall be borne entirely by the tourists
  2. If the application of Visa is rejected, all the payments made are non-refundable
  3. Should the visa application is approved and yet tourists are refused entrance by the immigration authorities from holding improper documents, possessing unlawful items or whatsoever reason, Azuki Tours shall not be held responsible or liable for any expenses, refunds or reimbursements of tour packages that has been paid

• RATES & CURRENCIES

• All rates quoted are net and non-commissionable, inclusive of all taxes and service charges.
• The rates in USD and MYR displayed are an estimation figure with an exchange fixed rate of 5.1 from USD to MYR
• Exact exchange rates are unverifiable from USD to MYR and can only be determined by the Bank as at when payment is being depending on the fluctuation of exchange rate levels
• Customers are allowed to choose either to pay in USD or MYR
• Invoice will only be sent upon confirmation of currency by customer either in USD or MYR as per the currency of
• We reserve the right to change prices offered on the site at any time but this will not affect the price of any bookings that have already been confirmed

TRAVEL INSURANCE

• Tourists are encouraged to purchase a domestic travel insurance when having the tours in Malaysia
• All tours taken by tourist falls under the risks of the tourist themselves. Azuki Tours is not responsible and should not be held liable in the following conditions:
  1. Any inaccuracy, misspelling, misdescription, misleading or changes to any tour and its itinerary
  2. Any additional expenses due to delays or changes in any transport services, sickness, weather, strikes, war, quarantine or other causes
  3. Any damage or loss of baggage or other personal effects or accidents that happened during the tours falls under the responsibility of the tourists themselves
  4. Tourists are responsible themselves if they would like to request claims or application forms whatsoever with the insurance companies
  5. Azuki Tours can assist with insurance claims with good conduct and as a favor but not to be held responsible only upon request subject to the domestic insurance is purchased with Azuki Tours
  6. If luggage is lost or damaged due to the negligence of Azuki Tours during the tour or its employees, tourist guides or agents, the maximum liability per baggage will be MYR200.00 only

REFUNDS

• Refunds are only applicable for ground tours only
• Refunds do not apply to flight tickets as well as shared transfers
• No refund or reduction will be made to any member in respect of airfare, accommodation, meals sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons

BOOKING PROCEDURES

• Please refer to Fulfilment Policy as per the website www.azukitours.com

RESERVATIONS

Bookings and requests of quotations can be made directly via our online website or via email. Our sales department will reply with the quotation within 48 hours. All reservations must be made in writing to the email address: enquiry@azukitours.com or info@azukitours.com

PAYMENT INSTRUCTION

• Payment is valid only after our bank has confirmed the receipt of the payment made from your end
• If payment is made in a currency other than the currency contracted in the quotation, Azuki Tours shall reserve the right to convert the payment at such foreign exchange rate quoted by its account bank or as per the rates agreed
• Tourists should pay the exact amount and be free from any bank charges, any withholding tax, deduction and counterclaim, or whatsoever
• Our methods of payment are as follows:

Direct Bank-in or telegraphic transfer Account Details:-

Account Name: Azuki Tours Sdn Bhd
Bank account no.: 5620 8558 4621
Bank Name: Malayan Banking Berhad or Maybank
Bank Address: Maybank, No. 1, Jalan Dinar G U3/G Taman Subang Perdana, Seksyen U3 40150 Shah Alam Selangor Malaysia

Bank swift no.: MBBEMYKL

Credit Card payment

• Azuki Tours have the rights to select tourists who wish to pay using credit card payments
• Upon agreeing to the quotations, then only we will provide the link for payments via credit cards
• We accept visa and master card only

DEPOSIT

• A 50% deposit is required to enable us to proceed with booking confirmation.
• Balance of payment must be received 60 days for FIT and 75 days for GIT before the date of arrival. Failing, Azuki Tours reserves the right to cancel all arrangements for the aid-confirmed booking without any prior notice. Payment in the form of Online or Telegraphic Transfer must be made to enable us to proceed with confirmation of booking/reservation. Cheques are not accepted.
• Payment Could be made via telegraphic transfer to our bank as stated in Azuki Tours Terms & Conditions item no. 7.
• All bank charges through payment made by telegraphic transfer will be strictly borne by the payer.
• A copy of remittance advice must be forwarded to Azuki Tours as proof that payment has been made.
• All payments must be received before the due dates stipulated herein. Invoice no. must be included with the wire/electronic transfer.
• Azuki Tours Sdn. Bhd. reserves the right to cancel the reservation which has not been fully paid within the time stipulated.

AMENDMENTS

Amendment terms for FIT (Free Independent Traveler):

• Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00 per person per change
• No change can be made within 8 working days before the date of departure.
• Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1 – for FIT tour packages)

Amendment terms for GIT (Group Inclusive Tour):

• Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure
• However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines
• Changing the entire reservation constitutes a cancellation of the original reservation

CANCELLATION FOR GROUND TOUR ONLY (BY TRAVELER)

TOURS: Hotels, carriers, restaurants, and services contractors will impose cancellation fees depending on the circumstances of the cancellation in relation to your cancellation.

A cancellation will only be effective when we receive written confirmation of the cancellation, early departures, postponed tour, or reduction in confirmed booking within the following period.

Cancellation Terms for FIT (Free Independent Traveller)

1. 60 days prior to arrival: 10% cancellation fee on the cancelled component
2. 45 days prior to arrival: 50% cancellation fee on the cancelled component
3. Less than 30 days prior to arrival or No Show: 100% cancellation fee on the cancelled component

Cancellation Terms for GIT (Group Inclusive Tour)

1. 75 days prior to arrival: 10% cancellation fee on the cancelled component
2. 60 days prior to arrival: 50% cancellation fee on the cancelled component
3. Less than 45 days prior to arrival or No Show: 100% cancellation fee on the cancelled component

Such cancellation fee(s) may vary on Third-Party Suppliers or other suppliers’ conditions. If you cancel any Product (including any element of a Package) you may incur cancellation charges from the Third-Party Providers supplying the canceled Travel Product and you agree to indemnify Azuki Tours (and any related parties) for any fees or charges incurred by them concerning your cancellation.

The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 1 (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorsable, non-issuable, non-refundable and non-routable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. Azuki Tours or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred)

CANCELLATION FOR GROUND TOUR ONLY (BY AZUKI TOURS)

Cancellation terms for FIT (Free Independent Traveler):

• Azuki Tours reserves the right to cancel the tour due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.
• Azuki Tours shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.

Cancellation terms for GIT (Group Inclusive Tour):

• Azuki Tours reserves the right to cancel the tour due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.
• Azuki Tours shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all money paid less the administrative fee chargeable will be refunded to the passenger
• In the event of a cancellation by Azuki Tours due to insufficient passengers or inability to secure seats or accommodation, Azuki Tours will refund the amount of money paid and pay compensation as follows:

 

Cancellation Received	Cancellation Refund Per Person
8 – 14 working days before the date of departure	Full refund of tour fare and a compensation of RM50.00 per person
1- 7 working days before the date of departure	Full refund of tour fare and a compensation of RM75.00 per person
On date of departure	Full refund of tour fare and a compensation of RM100.00 per person

CLAIMS & COMPLAINTS

If the client has a complaint about his trip, the Client is to inform his group leader or our local representative at the time so that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 15 days of the end of the tour.

AZUKI TOURS AND ITS PARTY SUPPLIER:

Azuki Tours makes arrangements with accommodation providers, activity providers, transfer operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide the Client with the travel services and other services the Client purchases or which form the component parts of the Client’s product Tour.

Third Party Suppliers may also engage the services of local operators and/or sub-contractors for the provision of travel services that form part of the product Tour(s). Although Azuki Tours takes all reasonable care in selecting Third Party Suppliers, Azuki Tours is unable to control Third Party Suppliers and do not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. The travel services and other services provided are subject to the conditions imposed by these suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services.

These may limit or exclude liability of the supplier. The Client acknowledges that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate, and Azuki Tours does not warrant that any Third-Party Supplier complies with the laws of the Client’s country of residence, or any other jurisdiction.

EXCLUSION OF LIABILITY

Azuki Tours is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconveniences, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than Azuki Tours and its employees.

For clarity, neither Azuki Tours nor any carrier is liable for the acts or omissions, whether negligent or otherwise, of Third-Party Suppliers or any independent contractors.

CONFIDENTIALITY

All quotation given to tourists or agents is private and confidential which may not be disclosed to third parties for whatever reason or purpose. Should the rates are disclosed without prior consent by Azuki Tours, it will be automatically void and Azuki Tours is not to be held responsible for any dispute that happened

FORCE MAJEURE

Azuki Tours will not be liable to tour members for any failure, delay or disruption or any impossibility to provide the Tour service, caused by a Force Majeure Event, whether or not such matter was foreseeable and such failure or delay will not constitute a material breach of this agreement. A “Force Majeure Event” may include to Acts of God for example flood, war within Malaysia and local governmental authority at any time 30 days prior to Customer’s arrival date, disaster, strikes, civil disorder within thirty (30) miles of the Hotel, curtailment of transportation facilities, or any other emergency making it illegal or impossible to provide the facilities. This contract may be terminated without a cancellation charge for any of the above reasons by written notice from one party to the other. The contract shall be governed by and constrained in accordance with laws of Malaysia.

VALIDITY PERIOD

The validity of the rates are valid from immediate effect until further notice and subject to change without prior notice

RIGHT TO REJECT

Azuki Tours reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort of enjoyment, of others on the tour. Azuki Tours further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, Azuki Tours’s sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees provided the tour has not commenced

UPDATE TERMS AND CONDITIONS 

Azuki Tours reserves the right to update and/or alter these terms and conditions at any time, and it is the Agent’s responsibility to be familiar with them. The latest terms and conditions can always be found on Azuki Tours website and will supersede any previous versions. 

AUTHORISED SIGNATORY 

Each party of this Agreement represents and warrants to the other party that the person signing this Agreement for such party is duly authorized to do so and by signing this Agreement legally binds such party to the terms & conditions thereof. By signing this Agreement, the Agents hereby confirm, accept, and agree to the terms and conditions of this Agreement. 

TERMINATION OF CONTRACT 

This Agreement may be terminated by Azuki Tours Sdn. Bhd. immediately in the event of any breach by the Agent of its payment and/or other obligations under this Agreement which, if in the opinion of Azuki Tours is capable of remedy, is not remedied to the satisfaction of Azuki Tours Sdn. Bhd. within twenty (20) days from the date of such notice from Azuki Tours Sdn. Bhd.

Either party may terminate this Agreement without giving any reasons whatsoever by giving the other party twenty (20) days written notice of termination.  

LITIGATION

In case of litigation, the parties here to agree that the same shall be exclusively filed and prosecuted within the jurisdiction and territory of Malaysia

Note:

Azuki reserves the right to publish or print any photographic materials taken during the tour for advertising, promotional and other purposes, in any manner, in any and all media, now or hereafter devised, without further payment or consideration, notification or permission

Thank you and Happy Travelling!